Terms of Service
Last updated: June 2026
Welcome to Lumenhollow (the “Service”, “we”, “us”). By creating an account or playing, you agree to these Terms. If you don't agree, please don't use the Service.
1. Who can play
You must be at least 13 years old (or the minimum digital-consent age in your country) to create an account. If you are under that age, a parent or guardian must agree to these Terms on your behalf and supervise your use.
2. Your account
You're responsible for your account and for keeping your login secure. Provide accurate information, don't share your account, and tell us promptly about any unauthorized use.
3. Virtual items & currency
Glims, charms, creatures, cosmetics, and all other in-game items are a limited, revocable license to use features within Lumenhollow. They are not your property, have no real-world or monetary value, cannot be exchanged for cash, and are non-refundable except where required by law. We may add, change, remove, re-balance, or expire items and economy rules to keep the game healthy. In-game trading and gifting are features of the game and do not create any real-world value or obligation.
4. Purchases
Lumenhollow offers optional purchases: the Premium Cozy Pass (a one-time seasonal reward track), cosmetic bundles and Glim packs (one-time purchases), and the Glimkeeper's Clubmembership (an auto-renewing subscription, billed monthly or yearly). Prices are shown at checkout in U.S. dollars. Payments are processed by our payment provider, Stripe; we never see or store your full card details.
The Glimkeeper's Club renews automatically until you cancel. You can cancel anytime from Profile → Manage subscription(which opens Stripe's billing portal); cancelling stops future charges, and your membership benefits continue until the end of the period you have already paid for. Except where the law requires otherwise (for example, a statutory right of withdrawal), purchases of virtual items and passes are final and non-refundable, and Glims and other virtual items have no cash value (see section 3).
5. Fair play & acceptable use
You agree not to:
- cheat, exploit bugs, use bots/automation, or manipulate the economy or leaderboards;
- harass, scam, threaten, or harm other keepers;
- post unlawful, hateful, or harmful content in names, profiles, or messages;
- reverse-engineer, scrape, or attack the Service or its servers;
- buy, sell, or transfer accounts or in-game items for real money outside the game.
We may warn, suspend, or terminate accounts that break these rules.
6. Your content
You keep ownership of names, profile text, and other content you create. You grant us a non-exclusive, worldwide, royalty-free license to host and display it within the Service. We may remove content that violates these Terms.
7. Our content
Lumenhollow and everything in it — creatures, art, names, world, lore, music, and software — is ours and protected by intellectual-property laws. You may share screenshots and the in-app share cards for personal, non-commercial use; everything else requires our permission.
8. Termination
You may stop using the Service anytime. We may suspend or end your access if you violate these Terms or to protect the Service and its players. Some provisions (ownership, disclaimers, limits of liability) survive termination.
9. Disclaimers & limitation of liability
The Service is provided “as is” without warranties of any kind. To the fullest extent permitted by law, Lumenhollow is not liable for indirect, incidental, or consequential damages, or for loss of virtual items or data. [Add any liability cap and required statutory language here.]
10. Changes
We may update these Terms as the game grows; we'll update the date above and, for material changes, notify you in the app or by email. Continuing to play means you accept the updated Terms.
11. Governing law & contact
These Terms are governed by the laws of the Province of Newfoundland and Labrador and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Questions? Email [email protected].